Customer Feedback:  June 27-Aug 1, 2002

1. Overview

• Would you use this service again?

• Was your question completely answered? 

• Did you receive an answer in a reasonable amount of time? 

• Was your interaction with the librarian satisfactory? 

• How old are you:

• Gender 

2. What did you like about the experience?

3. How did you hear about Q and A NJ?

4. What is your occupation/grade?

5. Any suggestions for improvement?

6. Any other comments?

Bonus links:   

1. Selection of customer feedback that was included in our State Report
   

2. A selection of Q and A NJ press clippings   
   (click here for cleaner, printable copy--note: large file)
   

3. Notes from Colorado Virtual Reference Symposium