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• Lessons Learned…lessons for new VRS adopters

• Practitioner Tips and Checklists

  • Reference Session Evaluation Checklist

  • The 7 Habits of Highly Effective Virtual Librarians
  • Decision Tree for Complex Questions or Time-consuming Research
  • Chat Tips
  • Windows Tips
• Samuel Swett Green Award
  Virtual librarians have their very own professional award.  QandANJ.org's former Project Coordinator was a panelist for the award and one of its own virtual librarians won the award in August 2002
• Bibliography of press coverage and articles on QandANJ
• Our Librarian's Online Manual Main page
• QandANJ customer feedback form
• May 2003 presentation

 QandANJ is administered by LibraryLinkNJ a state tax-funded service of the New Jersey Library Network, and supported by Federal Library Services and Technology Act funds administered by the New Jersey State Library.