News
and Announcements
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6/24/08 |
The 2008 Summer Schedule starts today! A link the reduced
schedule is
here.
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2/1/08 |
The QandANJ YouTube contest is
announced! The contest website is
http://www.qandanj.org/contest.
Copies of the contest flyer are available in
PDF or
JPG.
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1/2/07 |
Web File Sharing recommendation
changed to Senduit.com (used to be JumboFile.com).
Instructions for sending files via Senduit can be found
here.
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9/11/07 |
New MTV commercial banner ads, and
link code to embed commercial on your website are
available here:
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4/25/07 |
Susan McGlamery's presentation,
"What's New, What's Fresh, What's Keeping us Energized for the
next Five Years," from the 2007 NJLA conference is posted
here.
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3/15/07 |
Resources for Class Visits for
Friday, March 16 are located on the
Reference
page and the
QandANJ Class Notes Blog |
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1/2/07 |
Do you have a customer who wants
your to send them articles or documents, but does not want to
give out their email address?
Click here for instructions on how to send email
to a disposable email account using Tempinbox. |
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11/07/06 |
Resources for Class Visits for
the weeks of November 6th - November 17th are located on the
Reference
page. |
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10/30/06 |
Resources for Class Visits for
the week of October 30th - November 3rd are located on the
Reference
page. |
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10/13/06 |
Click here for a short (really) survey on
health-related questions on QandANJ. Your feedback will
help us with a short article for the next NJLA newsletter--We're
done! Thanks for your feedback! |
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9/5/06 |
New file upload procedures using
JumboFile.com or Up-File.com.
Click here to go to that page. |
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9/5/06 |
Fall schedule begins Tuesday,
September 5, 2006.
Click here for the full staffing schedule.
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6/22/06 |
Three system-wide scripted messages
have been added: "Math Help", "NJ Info Questions", and "NJ Info
Referrals". The last two are for use when customers
connect from the State of NJ web site. Click here
for their full text.
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6/13/06 |
Summer Schedule begins Monday, June 19, 2006.
Click
here for the reduced summer staffing
schedule. Please note that QandANJ participation in the
QuestionPoint Coverage Cooperative is unchanged during the summer.
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6/1/06 |
CHANGE IN PROCEDURES effective
today: All librarians staffing Monday - Thursday
9 AM to 3 PM should also monitor the QuestionPoint Coverage
Cooperative queue: 24/7 Reference: Public/Academic
Cooperative.
-
Click here for
more information on queue selection.
-
Click here for
more information on handling Coverage Cooperative calls.
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5/24/06 |
The Coverage Cooperative page is
complete. Please familiarize yourself with its
contents by June 1, 2006.
Click
here to go to the page.
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5/18/06 |
QandANJ will begin staffing the
QuestionPoint Coverage Cooperative on June 1, 2006.
Please register for one of the scheduled webinars
on the Cooperative conducted by its manager. This is a
great opportunity to get answers to your questions about the
Cooperative and what's involved in covering for other
QuestionPoint libraries and collaborative VR services.
Click here for the link
to register.
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4/25/06 |
REMINDER: Please do not monitor the "24/7 Reference: Public
Cooperative queue" until further notice.
Click here for
queue and call selection guidelines.
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4/21/06 |
Libraries may now replace their library web
site's "generic" link to QandANJ with a library specific URL.
Click here for more information.
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4/14/06 |
The Librarian's Online Manual is now
fully revised for QuestionPoint Flash Chat. Please use
this homepage instead of the Migration homepage.
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4/13/06 |
The
Troubleshooting page has been
updated, including the addition of a Preventive Maintenance
section.
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4/13/06 |
A new
Practice and Training page
has been added to the Online Manual.
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4/4/06 |
Click here
for new procedures for framebuster web sites.
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4/3/06 |
Click here for new procedures for
file sharing using HyperUpload
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3/22/06 |
Experiencing problems with Flash Chat? Check
out these
troubleshooting tips first. Contact Beth
if help cannot be found from the
list. Phone 856-346-1222 or email
cackowski@sjrlc.org.
You may also use
this special support request form monitored
by QuestionPoint
staff:
https://www3.oclc.org/app/questionpoint/support/
(Please fill out
the form to the best of your ability.) Your
QuestionPoint Institution ID is listed
here. |
Participating
Libraries Information
Participating
Libraries at a glance (phone, homepage, web catalog, online
resources, email...)
Participating Library and Project Contacts
Technical Support
Support
Options in Project Staff's Absence
Troubleshooting and Preventive Maintenance Tips
Practice and Training information - everything you need to staff
QandANJ
Competencies Checklist -
includes software and service tips QuestionPoint Logins
Windows Tips
Frame-busting
and Other Problem Web Sites
QuestionPoint Migration Homepage - NOTE: The
information on this sub-site is no longer being updated.System Overview (Flash
Chat)
Configuring your computer
- see also Workstation
Requirements
Flash Chat Software user guide - see also
two-page update
Online Tutorials
Transcripts and the Ask
interface (PDF) -
CLICK
HERE for more information on question lists
File
Sharing
File sharing/storage service:
Senduit.com - Recommendation
How to use Senduit.com
to share files
Tips for saving files from subscription
databases:
EbscoHost, Electric Library, ProQuest Direct, Reference USA,
Newslibrary, and Wilson Databases
Disposable Email accounts
What if your QandANJ customer does not want to give you their email address,
but you would like to send them articles or other documents?
Tempinbox.com
How to send articles or documents to
a disposable email address
(scroll down to "How to use Temporary Email
Account")
Internet Tools
ARIN WHOIS database search:
IP Address Lookup - lookup company/organization associated
with an IP address, including mailing address/location
PopupTest: Do you
have a pop-up blocker turned on that you don't know about? Use
this site to test for pop-up blockers - click on Multi-PopUp test
link
Ping and
Trace Route tools provided by
www.figi.org - check for server and Internet connectivity
problems
PCWorld.com
and
CNET.com
- recommended source for free software downloads, product
reviews, and articles.
Bandwidth Speed
Flash Chat requires a high bandwidth
connection. High bandwidth connections are usually considered data
rates of at least 200 Kbps or 300 Kbps and higher.
Use these web sites to test your actual bandwidth:
http://reviews.cnet.com/7004-7254_7-0.html
http://help.sbcglobal.net/dsl/speedtest/
Phone and email support
for technical problems
Beth Cackowski, Project
Coordinator:
| 9 am - 5 pm EST,
Mon - Fri: 856-346-1222 |
| email: cackowski@sjrlc.org |
If you experience any problems using Flash Chat, please use
this special support request form, monitored
by QuestionPoint
staff:
https://www3.oclc.org/app/questionpoint/support/
Please fill out
the form to the best of your ability. Your
QuestionPoint Institution ID is listed
here.QuestionPoint/OCLC Support:
Support
Options in Project Staff's Absence
QandANJ Service Guidelines
Quick
Service Tips: How do I...
(referrals, followup, hand-offs, open questions...)
Question Queue
Selection
Competencies Checklist
- includes software and service tips
QuestionPoint Coverage Cooperative
Reference Session Evaluation Checklist
The
7 Habits of Highly Effective Virtual Librarians
Decision
Tree for Complex Questions or Time-consuming Research
Scripted
Messages and Resolution Codes
Class Notes Blog - for repetitive
class assignment questions
Interpersonal
Communication
Dealing
with Difficult or Distressed Customers -
NEWLY REVISED! QandANJ's
policies for handling rude or inappropriate customers or those in
need of emergency assistance (PDF)
Facilitators
in Chat Reference - building rapport, compensating for
lack of nonverbal cues, other recommendations (PDF)
Encounters with
Rude/Impatient Users (PDF)
More tips, from the University
Florida (PDF)
QandANJ.org is open:
-
24/7
-
QandANJ.org libraries staff the desk:
M - Th 9 a.m. - 11 p.m., Fri 9 a.m. - 5 p.m.,
and Sat 10 a.m. - 12 p.m. The QuestionPoint
Cooperative and backup service provides coverage overnight
and weekends.
QandANJ.org is closed
on the following holidays:
Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas,
and New Year's Day.
Schedule
Q and A NJ Calendars
(hosted by WebEvent) -
go
here for Virtual Reference Desk Schedule and to add
and fill shift substitute
requests - see below FAQ
Schedule Calendar
FAQ
How to add and fill sub requests using WebEvent
Static
Virtual
Reference Desk Schedule
(contains Summer
Schedule)
Ready Reference
Union Catalogs:
JerseyClicks - metasearch
the Statewide databases and the New
Jersey State Union Catalog--NJ public library card barcode is
required
JerseyClicks Search Help
JerseyCat
- the New
Jersey State Union Cataloggeneric patron login--no password,
just click GO button
NJULS - the New Jersey Union List of Serials
Referrals:
If you are unable to answer the question, you may refer the call to
one of the New Jersey Supplemental Reference Services (i.e., New
Jersey Statewide Reference Center, Newark Public Library, and New
Jersey State Library).
Click here for step-by-step instructions. (PDF)
Click here for more information on the New Jersey
Supplemental Reference Services .
Subject Indexes and
Portals:
Ready
Reference Links from Camden County Library
Virtual
Reference Shelf by the Library of Congress
Geniusfind -
categorizes topic-specific search engines and databases
Links
to Frequently Asked Questions from DeskRef
RUSA/MARS
Best Free Reference Web Sites of 2005 (Click
here for previous years.)
NIH Health Information "portal"
HealthyNJ
- by UMDNJ for local and general info
Legal Resources links via the NJ State Library
Research
Guides
Obituaries:
NJ Statewide Reference Center VRD
-
search on keyword 'obituaries'
Web Searching/Search
Engines:
Search Engine Show
Down: The User's Guide to Web Searching
Small Business Resources:
U.S. Small Business
Administration
NJ Small Business
Development Centers network
State of New Jersey
Business web site
SCORE, Counselors to America's
Small Business
County services, e.g. Ocean County Clerk's Office "Starting
a Business in Ocean County" web site and Ocean County
Library's Small
Business Information page
U.S Department of Labor
Local.Google.com -
An aggregrate lookup service from Google: Local Businesses and
Services on the Web (beta)
Magazine Articles:
High Wire Press
- Sciences
MagPortal.com
Find Articles
Web Resources for
School-age Children:
Gale's
Discovering Collection - for password see Web Addresses drop-down
list in your Librarian's Browser. Click here for screen
shot.
Kid's Tools for Searching the Internet
Yahooligans
Librarian's Index to the Internet
Fact Monster from Information Please
About.com
Internet Public Library
-see
TeenSpace and KidSpace links on homepage Searchasaurus (primary school) and Student Research Center
(secondary school) on EBSCOHomework Help Guides:
The Internet Public Library TeenSpace
Homework Help Subject Areas B.J.
Pinchbeck's Homework Helper
Multnomah County
Library's Homework Center - see Social Issues section for help
with those opposing viewpoints assignments
Research Basics:
Fact
Monster Homework Center's How to Write a Research Paper
LibrarySpot's
Writing a Paper
The Internet Public
Library A+ Research and Writing for high school and college students Citation Style for Research Papers (from Long Island University) -
covers APA, MLA, AMA, Turabian, Chicago
Dictionaries:
NetLingo.com - Chat Acronyms and Internet
terms
Urban Dictionary - Slang Dictionary
LiveRef Web Space:
The LiveRef web space at groups.yahoo.com can be used to suggest web
resources to your Q and A NJ colleagues. Click
here for instructions.
Virtual Reference:
Bernie Sloan’s Digital Reference Pages
- includes Digital Reference Question Logs,
actual questions and their ANSWERS that have been asked at digital reference
sites
List
of Collaborative Live Reference Services (compiled by Bernie
Sloan)
Registry of Real-Time Digital Reference Services
- listed by type and other resources
The Teaching
Librarian's Digital Reference links
DIGITAL
REFERENCE SERVICES listserv on Yahoo Groups - high volume and
highly recommended
Old links: class
links through 2/02; questions that are "in the news"
through 1/02
Staff and Project Access
Participating Library and Project Contacts
Yahoo IDs
Discussion Group
(listserv) Information
Librarian
Login URL: http://www.questionpoint.org
Phone and Email Support
Beth Cackowski ,
Project Coordinator:
| 9 am - 5 pm EST,
Mon - Fri: 856-346-1222 |
| email: cackowski@sjrlc.org |
Support
Options in Project Staff's Absence
Project
Management
Project Managers' Meetings
Library Project Manager Tools
Customer
Comments
Marketing
Resources and Ideas
QandANJ Project
Description FAQ web site
Blank
schedule form
Librarian
Feedback Form
Librarian
Testimonial Form - for Project
Description FAQ web site
Tutor.com Live Homework Help
closure notice
Art
Work
QandANJ YouTube contest flyer are available in
PDF or
JPG.
QandANJ.org Banners and Print Advertisements -
Print
ads can be printed out as flyers and posters
QandANJ.org Flyer (PDF) -
to print best quality
(including correct colors), choose "Print as image" print
option in Adobe Acrobat Reader.
Order QandANJ.org t-shirts and other promotional
merchandise at CafePress.com.
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