Privacy Statement
and Policy of Mutual Respect
This privacy statement explains the procedures followed by QandANJ.org in collecting and using information regarding use of this service and advises you what information might be shared with third parties. Use of this service is your agreement to this Privacy Statement.
Jump to
Policy of Mutual Respect
Below we describe what information we request
and how it is used:
- Zip code: The number of sessions for each zip code is tabulated for
statistical reporting. This information will only be used to gauge the
reach of this service.
- Screen name: The Screen name is used by the software to identify a session and in
communicating with the user. While a name is required, it does not have
to be the full or real name. Names are stored in session transcripts for
90 days,
described below.
- Email address: An email address is not required to use this service.
If one is provided, it will be used only in the provision of service
from this site. No email addresses will be sold or given to any other
entities. The Libraries may use the email address to:
- Send a transcript of the session for your reference
- Send a scanned document at a later time
- Follow up on an incomplete session
- Phone number: A phone number is not required to use this service. If
one is provided, it will be used only in the provision of service from
this site. No phone numbers will be sold or given to any other entities.
The Libraries may use the phone number to:
- Contact a user during a session to further clarify a request for
information
- Follow up on an incomplete session
Transcripts may be used:
- To email to the user as a record of the session and a reminder of
any resources provided during the session.
- To monitor and improve the overall quality of service.
- To develop aggregated statistical data for reporting on the number
of requests received, the number of requests completed, and the average
length of sessions.
We
will remove identifying information from transcripts shared with outside
entities for the above purposes.
In the course of clarifying the request for
information the Librarian may ask for information regarding purpose (for
instance, is this for a homework assignment?), or reading or grade level.
Such incidental information will be used to identify appropriate resources
only.
Policy of Mutual Respect
We treat our customers with respect and expect the same in return. If you
use abusive or inappropriate language, we will end the session and take
appropriate action.
- Librarians staffing QandANJ.org protect the privacy of your question
and identity. However, people who make threats or use offensive language
forfeit that courtesy and will be reported to the proper authorities.
- We contact schools and Internet service providers to report
inappropriate use.
- While librarians are very skilled at finding the information you
need, it may take a few minutes or more for the librarian to complete their
search. The typical session lasts approximately 15 minutes. Therefore,
please allow enough time for the librarian to find the answer. If you
only have one or two minutes to allow for a session, please log on and
ask your question when you will have more time. This will ensure that
both you and the librarian assisting you will have a successful
experience.
Privacy Statement
and Policy of Mutual Respect
This privacy statement explains the procedures followed by QandANJ.org in collecting and using information regarding use of this service and advises you what information might be shared with third parties. Use of this service is your agreement to this Privacy Statement.
Jump to
Policy of Mutual Respect
Below we describe what information we request
and how it is used:
- Zip code: The number of sessions for each zip code is tabulated for
statistical reporting. This information will only be used to gauge the
reach of this service.
- Screen name: The Screen name is used by the software to identify a session and in
communicating with the user. While a name is required, it does not have
to be the full or real name. Names are stored in session transcripts for
90 days,
described below.
- Email address: An email address is not required to use this service.
If one is provided, it will be used only in the provision of service
from this site. No email addresses will be sold or given to any other
entities. The Libraries may use the email address to:
- Send a transcript of the session for your reference
- Send a scanned document at a later time
- Follow up on an incomplete session
- Phone number: A phone number is not required to use this service. If
one is provided, it will be used only in the provision of service from
this site. No phone numbers will be sold or given to any other entities.
The Libraries may use the phone number to:
- Contact a user during a session to further clarify a request for
information
- Follow up on an incomplete session
Transcripts may be used:
- To email to the user as a record of the session and a reminder of
any resources provided during the session.
- To monitor and improve the overall quality of service.
- To develop aggregated statistical data for reporting on the number
of requests received, the number of requests completed, and the average
length of sessions.
We
will remove identifying information from transcripts shared with outside
entities for the above purposes.
In the course of clarifying the request for
information the Librarian may ask for information regarding purpose (for
instance, is this for a homework assignment?), or reading or grade level.
Such incidental information will be used to identify appropriate resources
only.
Policy of Mutual Respect
We treat our customers with respect and expect the same in return. If you
use abusive or inappropriate language, we will end the session and take
appropriate action.
- Librarians staffing QandANJ.org protect the privacy of your question
and identity. However, people who make threats or use offensive language
forfeit that courtesy and will be reported to the proper authorities.
- We contact schools and Internet service providers to report
inappropriate use.
- While librarians are very skilled at finding the information you
need, it may take a few minutes or more for the librarian to complete their
search. The typical session lasts approximately 15 minutes. Therefore,
please allow enough time for the librarian to find the answer. If you
only have one or two minutes to allow for a session, please log on and
ask your question when you will have more time. This will ensure that
both you and the librarian assisting you will have a successful
experience.
