|
Librarian's
Online Manual
(Sample)
|
Note: This is a replica of our
online manual with certain links disabled for privacy reasons. It
is offered here only as an example. -Pete
News and Announcements
|
1/06/03
|
Practice customers for
Wm Paterson University's structured practice are needed for 1-3
PM Thursday January 9 and 11 AM - 1 PM Friday January 10th.
Please contact Marianne Sweet if you'd like to help out.
"Customers"
should use the 'class1 queue' link on the training
page.
|
|
12/18/02
|
REMINDER: Q and
A NJ changes over to new software version (Version 2.5) on Monday,
December 23rd.
The Librarian Login
<sjrlc.virtualreference.net> will not change, but if you are
having problems logging in with that URL, CLICK
HERE to use the direct link.
A RED-colored login screen and page title bars are
clues that you are on the VRT2.5 server. (The Version 1 server is blue.)
Remember, to select a
queue you must send it over to the right before clicking on
the Monitor button!
For Practice
Queues please use the Virtual Reference
Toolkit 2.5 Basic Training and Practice page.
|
|
12/11/02
|
William Paterson
University's Cheng Library starts Q and A NJ on January 22,
2003. The library will be staffing Mondays 1-3, Wednesdays
11-1, and Saturdays 1-3. Welcome aboard!
|
Participating
Libraries Information
Participating
Libraries at a glance (phone, homepage, web catalog, online
resources, email...)
Participating Library and Project Contacts
(link disabled)
Ready Reference
JerseyCat
- generic patron login--no password,
just click GO button
NJULS
- the New Jersey Union List of Serials
Ready
Reference Links from Camden County Library
Virtual
Reference Shelf by the Library of Congress
MARS
Best Free Reference Web Sites of 2001
Links
to Frequently Asked Questions from DeskRef
NIH Health Information "portal"
HealthyNJ
- by UMDNJ for local and general info
Legal Resources links via the NJ State Library Cyberdesk
Other
Virtual Reference Services (See also, collaborative
services list by Bernie Sloan)
Gale's
Discovering Collection - Click here for screen
shot. (links disabled)
Web Resources for
School-age Children:
Kid's Tools for Searching the Internet
B.J. Pinchbeck's Homework Helper
Librarian's Index to the Internet
Fact Monster from Information Please
About.com
Internet Public Library's Youth and Teen Divisions (see links on homepage)
Searchasaurus on EBSCOhost
Research Basics:
Fact
Monster Homework Center's How to Write a Research Paper
LibrarySpot's
Writing a Paper
Class Assignment/Repetitive Questions:
Log into the LiveRef web space at groups.yahoo.com for up-to-the-minute alerts and suggested web resources.
Click here for instructions.
Call Backs and Referrals:
Statewide
Contract Libraries -- Topic Specialities
Old links: class
links through 2/02; questions that are "in the news"
through 1/02
Technical Support
Software Training and Practice Page
Competencies Checklist
Troubleshooting Guide
Windows Tips
Frame-busting
and Other Problem Web Sites
Customer
Internet browser requirements
- posted on QandANJ Tips page
System Overview (Version
2.5 Basic)
Configuration Manual
(revised 6/20/02) - system requirements and browser configuration
(1 Mb PDF file)
VRT2
User Manual - this is a 5.4 Mb PDF file!
Recovering from a Disconnect and Browser Problems
Librarian Monitor Guide
How
is Version
2.5 different from Version 1?
Materials Sharing
Short Tip Sheet
Long Tip Sheet (PDF)
Tips for sharing of subscription
databases
EbscoHost, Electric Library, ProQuest Direct, Reference USA, Newslibrary, and Wilson Databases
Ebsco Settings for Sending Citation/Abstract List Only
(PDF)
Phone
and email support
for technical problems
Call or email Marianne Sweet, Project
Coordinator
LSSI tel.: 888-431-7100
Support
Options in Project Staff's Absence (link disabled)
Q and A NJ Service Guidelines
Quick
Service Tips: How do I... (referrals, hand-offs, open questions...)
Reference Session Evaluation Checklist
The
7 Habits of Highly Effective Virtual Librarians
Decision
Tree for Complex Questions or Time-consuming Research
Using
the 'LiveRef' web space
Scripted
Messages and Resolution Codes
Service
Policies and Guidelines
(PDF)
- see Quick
Service Tips page for updated information
Tutor.com
Live Homework Help Main Page (link disabled)
Chat Techniques
(PDF)
Q
and A NJ is open:
Q and A NJ is closed
on the following holidays:
Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas,
and New Year's Day.
Schedule
Virtual
Reference Desk Schedule
(link disabled)
Calendar
(to edit calendar: click on Sign In or calendar link located at top right corner of the Yahoo! calendar
page; Yahoo! ID is 'sjrlc' and Password is '08026')
Staff and Project Access
Discussion Group
(listserv) Information
Librarian
Login URL: http://www.questionpoint.org
Participating Library and Project Contacts
Phone/email Technical Support
Marianne Sweet, Project Coordinator: 856-346-1222 / email:
sweet@sjrlc.org
LSSI tel.: 888-431-7100
Project
Management
Marketing
Resources and Ideas
Librarian
Feedback Form
Blank
schedule form
Customer
Feedback
Samuel
Swett Green Award Web Site
- submit your virtual reference transcript!
Art
Work
Q and A NJ Banner
Ads
Q and A NJ Flyer (PDF) -
to print best quality
(including correct colors), choose "Print as image" print
option in Adobe Acrobat Reader.
Live Homework Help Banner Ads
Live Homework Help Flyer (PDF)
- see Online Manual's Live Homework Help
page for more links to promotional materials
Meeting
Minutes
(Links disabled to the
public)
The next meeting is January 29, 2003
12/03/03
10/23/02
09/17/02
08/02/02
(RefTracker handout)
06/12/02
05/01/02
04/03/02
03/06/02
01/23/02
11/07/01
10/10/01
08/22/01
07/17/01
|
Library Info
| Reference |
Support
| Service Guidelines |
Schedule |
Staff |
Project
| Login