QandANJ (easycgi)

To Get Started...

Click on the Connect link or button.

This opens a right frame in your browser window. Enter your question, etc. and then click on the "connect" button.

After you've sent your question.

A librarian will send you a welcome message, and clarify your question if necessary. Chat messages from the librarian will appear in the right frame. You may receive answers in the form of web pages. These will appear in the left frame of your browser.

When you're finished or would like to end the session.

Click on the "End Session" link. When you or the librarian ends the session you will see the full transcript of your session including hyperlinks to web pages that were sent to you during the session. There will also be an option to email the transcript to yourself.

Session Transcripts

If you entered an email address at login, a full transcript of your session, including hyperlinks, will be emailed to you. It is very important that you add qandainfo@qandanj.org to your email "safe list" if you would like to receive a transcript or any other communication from us.

If you didn't enter an email address, you will have another chance to do so as soon as the session is ended. You will see the full session transcript and the option to email the transcript to yourself.

Did you get disconnected?

It happens. Here's how to reconnect:

Return to www.QandANJ.org and click on the Connect link or button.
Most of the time you won't have to login again, your session will be automatically reinstated.
Your librarian will be monitoring the question queue for your return. If another librarian picks up your call, please let them know who was helping you when you were disconnected.

Help us understand why you disconnected by reporting technical problems with the service here.

Important Troubleshooting Tips

Notice to Repeat Users:

If you don’t regularly clear your browser cache, you may be loading and using our old question submission form which will cause errors in your session. To be on the safe side, please clear your browser cache before you submit your next question to QandANJ. Here’s how:

In IE 6: Tools > Internet Options > General tab > Delete Files button > Delete all offline content > OK > OK

In IE 7: Tools > Internet Options > General tab > Temporary Internet Files > Delete button > OK > OK
In Firefox: Tools > Options > Cache tab > Clear Cache Now button > OK

Web browsing:

During your session, please follow only links within the left frame. Opening a new web site in your Q and A NJ browser will close your right frame connection with the librarian.

Problem Troubleshooting:

If a web page doesn't open in your left frame, refresh or reload the browser window or copy and paste the URL from the right chat log into a new browser window to open it.

If you experience other problems such as latency (slow loading) or no response from the librarian, clear the web browser cache of temporary Internet files:

In IE 6: Tools > Internet Options > General tab > Delete Files button > Delete all offline content > OK > OK

In IE 7: Tools > Internet Options > General tab > Temporary Internet Files > Delete button > OK > OK

In Firefox: Tools > Options > Privacy > Cache tab > Clear Cache Now button > OK

Then close and reopen your browser window, and return to www.QandANJ.org. If were using Internet Explorer when you experienced problems, you might want to try again using Firefox or Netscape web browsers.

If you experience technical problems with this service please let us know here.

Important Customer Software Requirements

Tips for AOL users:

Please clear your browser cache before you submit your next question to QandANJ.
If the SEND button seems to disappear, try using TAB, then ENTER to simulate SEND.
To avoid incompatibility issues use Internet Explorer, Netscape, or Firefox instead of the AOL web browser.

Macintosh and Windows operating systems are supported.

Please note that computer network firewalls and content and chat filtering can interfere with your session.

Thank you!