QandANJ Session Transcripts of Leslie Kahn:  Leslie Kahn (Newark Public Library)  has graciously agreed to share copies of her session transcripts with you.

 Presentation

• Powerpoint (.pdf of powerpoint.)
• Handout 1- Summary of Service and stats / List of Participating Libraries
• Handout 2  - Customer Feedback / Press Coverage
• Customer Feedback
• Statistics
• Customer Feedback Form (.pdf)

Q and A NJ Documentation

• Link to online manual  (sample)
• Current Schedule

Q and A NJ Publications

• A Marketing Plan for Virtual Reference.  by Peter Bromberg.  Marketing Library Services Newsletter, September/October 2003.
• Managing a Statewide Virtual Reference Service: How QandANJ Works. by Peter Bromberg. Computers in Libraries, April 2003
• Q and A NJ: Service Design and Impact, by Marianne Sweet, David Lisa and Dale Colston.  Internet Reference Services Quarterly, vol. 8, nos.1/2, 2003. pp 49-69. (Also published as Virtual Reference Services: Issues and Trends, Stacey Kimmel and Jennifer Heise, eds.  Hawthorne Information Press, Binghamton, NY.)
• Live Reference in an Academic Health Sciences Library: The Q and A NJ Experience at the University of Medicine and Dentistry of New Jersey Health Sciences Library at Stratford, by Cynthia S. McClellan. Internet Reference Services Quarterly, vol. 8, nos.1/2, 2003.   (Also published as Virtual Reference Services: Issues and Trends, Stacey Kimmel and Jennifer Heise, eds.  Hawthorne Information Press, Binghamton, NY.)

Press

• QandANJ Press Releases
• Press Montage: "Question Authority!"
• Other Press:
  • Philadelphia Inquirer - Sep, 2004
  • Star Ledger - June, 2003
  • Baltimore Sun March, 2003
  • Philadelphia Inquirer - Feb, 2002

Other Virtual Reference Services

• LiveRef (sm):  A registry of real-time digital reference services (compiled and maintained by Gerry McKiernan, Science and Technology Librarian and Bibliographer, Science and Technology Services Department, Iowa State University Library)
   
• Collaborative Live Reference Services (compiled and maintained by Bernie Sloan, Doctoral Student, Graduate School of Library and Information Science University of Illinois at Urbana-Champaign)
   
• Collaborative Services of Note:
  • KnowItNow (Ohio)
    Maryland AskUsNow
  • Ask Colorado
  • LNet (Oregon)

Recommended Stuff...

• Serving the remote user: reference service in the digital environment
  Anne G. Lipow (Keynote address: Strategies for the next millennium Proceedings of the Ninth Australasian Information Online & On Disc Conference and Exhibition)--A must read
   
• LiveReference Listserv: " Group on live reference services for librarians" - A must subscribe (if only to lurk about) - A must subscribe (if only to lurk about)
   
• 10 Tips for Marketing Virtual Reference Services From a presentation by Peggy Barber & Linda Wallace of Library Communication Strategies
  “On Marketing Virtual Reference Services” sponsored by LSSI at 2002 ALA Annual Conference – June 15, 2002
   

Q and A NJ is administered by the South Jersey Regional Library Cooperative, a state tax-funded service of the New Jersey Library Network, and supported by Federal Library Services and Technology Act funds administered by the New Jersey State Library.