Presentation

• Powerpoint presentation: I'm Just Ecstatic About the Whole Darn Thing: Customer Feedback and Lessons Learned at QandANJ  

• Handout 1 (.pdf)

• Handout 2 (.pdf)

Other Virtual Reference Presentations

• Q and A NJ Sample Session
• Q and A NJ Presentation: Virtual Ref. Desk Conf, Nov. 2002
• Virtual Reference Desk Conference: Past Proceedings 1999-2002

Q and A NJ Documentation

• List of Participating Libraries (.pdf)
• Customer Feedback Form (.pdf)
• Selected Customer Feedback (.pdf)
• Core Competencies for Q and A NJ Reference (.pdf)
• Checklist: Virtual Reference Competencies (.pdf)
• Project Coordinator Job Description (.pdf)
• Link to online manual
• Sample Schedule (.pdf)

Press

• Press Montage: "Question Authority!"
• Recent Press:
  • Baltimore Sun
  • Associated Press

Other Virtual Reference Services

• LiveRef (sm):  A registry of real-time digital reference services (compiled and maintained by Gerry McKiernan, Science and Technology Librarian and Bibliographer, Science and Technology Services Department, Iowa State University Library)
• Collaborative Live Reference Services (compiled and maintained by Bernie Sloan, Doctoral Student,Graduate School of Library and Information Science University of Illinois at Urbana-Champaign)

Recommended Stuff...

• Serving the remote user: reference service in the digital environment
  Anne G. Lipow (Keynote address: Strategies for the next millennium Proceedings of the Ninth Australasian Information Online & On Disc Conference and Exhibition)--A must read
• DigRef Listserv: "a forum for the growing number of people and organizations answering the questions of users via the Internet" - A must subscribe (if only to lurk about)
• 10 Tips for Marketing Virtual Reference Services 

Q and A NJ is administered by the South Jersey Regional Library Cooperative, a state tax-funded service of the New Jersey Library Network, and supported by Federal Library Services and Technology Act funds administered by the New Jersey State Library.