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Use your browser's back button to return
to our web pages.
Please note that, in most cases, you will be communicating with a
librarian who does not work at your local library and does not have
access to your personal library card records.
Friend us!
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If
you are new to our service, please read these Tips on Getting
Started:
1- In your browser
window's right frame, enter your question, etc. and then
click on the "Connect" button.
2- A librarian will
pick up your call. Chat messages
appear in the right frame; web pages appear in the left
frame of the browser window.
If you entered an email address at login, a full transcript of
your session, including hyperlinks, will be
emailed to you. If you didn't enter an email address, you have
another chance to do so as soon as the session is ended.
It is very important that you add qandainfo@qandanj.org
to your email "safe list" if you would like to receive a transcript
or any other communication from us.
3- To finish or end the session, click on
the "End Session" link. You will see the full
session transcript and the option to email the transcript to
yourself.
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Click here
to give us feedback on how our new software is working for you.
Waiting for a librarian? Check
out these sites...
Librarian’s
Index to the Internet
Virtual
Reference Desk
Google
News
And for fun...
Play
Othello
Online
puzzles
Anagram
server
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Web browsing:
During your session, please follow only links within the left frame.
Opening a new web site in your QandANJ browser will close your right frame connection
with the librarian. Problem Troubleshooting:
If a web page doesn't open in your left frame, refresh or reload the
browser window or copy and paste the URL from the right chat log into a
new browser window to open it. If you experience other problems such
as latency (slow loading) or no response from the librarian, clear the web browser
cache of temporary Internet files:
In IE: Tools > Internet Options > General tab > Delete Files button >
Delete all offline content > OK > OK
In Firefox: Tools >
Options > Advanced tab > Network tab > Cache section >Clear Now button > OK
Then close and reopen your browser window, and return to
www.QandANJ.org. If were using Internet Explorer when you
experienced problems, you might want to try again using Firefox or
Netscape web browsers.
Disconnections:
If you lose your connection with QandANJ, simply return to www.QandANJ.org and let the librarian know who
was helping you when you were disconnected.
Thank you!
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QandANJ is supported in whole or part by the
Institute of Museum and Library Services through the Library Services and
Technology Act, administered by the New Jersey State Library, an affiliate
of Thomas Edison State College, and is managed by the South Jersey
Regional Library Cooperative and staffed by member libraries in the NJ
Library Network.
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